Privacy Policy

1. Notice At Collection

The following provides an overview of the categories of Personal Information we collect and how we use that information:

2. Personal Information We Collect And How We Collect It

Information You Provide Directly To Us

We (or our service providers working on our behalf) collect the following information directly from you when you interact with our Services:

• - Personal Identifiers: full name, email address, mailing address, billing address
• - Demographic Information: birthday and other personally identifiable traits
• - Financial Information: bank account information, credit or debit card number
• - Care History Information: services received, ADL/IADL tasks, mood tracking
• - Location Information
• - Professional Information: company name, business contact details, resume

Information We Collect Automatically

When you visit our Site or interact with emails from us, Kaigo.care and our analytics providers use cookies and other tracking technologies to collect:

• - Internet, Application, and Network Activity Information (browser type, operating system, usage data)
• - Email Interaction Information (whether emails were opened, device used)
• - Browser, Device and other Online identifiers (IP address)

Cookies and Other Tracking Technologies

Like most organizations, Kaigo.care utilizes cookies and other automated technologies to collect information about you. Cookies assist us in tracking which features you use most. We may use cookies for:

• - Website Functionality: Save your password so you don't have to re-enter it each time
• - Measurement and Performance: Keep count of your visits, report statistical information
• - Advertising/Targeting: Deliver content specific to your interests

You have control over cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies.

3. How We Use Your Personal Information

We use your personal information in several ways:

• - To process your subscription and complete your transactions with us
• - To provide you with our newsletters and other promotional and marketing materials
• - To improve our Services
• - To respond to you or to process, validate, and verify the Services you request
• - To allow us to charge and invoice you
• - To give our Site designers information useful for developing new features
• - To tailor your experience on our Site, showing content we think might interest you
• - To serve advertisements tailored to your interests
• - To keep our users informed of new Kaigo.care features and special offers
• - To analyze and understand how you interact with the Site
• - To review applications for employment
• - To protect us and our rights
• - To detect and protect against fraudulent activities

4. Disclosure of Your Personal Information

We may share the personal information described above with third parties as follows:

• - With third party service providers for business purposes (marketing, credit card processing)
• - Within our corporate family (subsidiaries, joint ventures, affiliates)
• - In connection with a merger, acquisition, or sale of assets
• - To detect, investigate, prevent, or take action against illegal activities or fraud
• - With vendors and third-party advertising partners for analytics
• - As required by law or to comply with judicial proceedings
• - To establish, protect, or exercise our legal rights
• - If you otherwise provide consent

5. Your Privacy Rights/Choices

Communications Preferences

You can opt out of receiving marketing and promotional communications from us at any time. To opt out:

• - Send us an email at info@kaigo.care
• - Click the "Unsubscribe" link at the bottom of promotional emails
• - For SMS: Reply "STOP" to opt out of promotional texts

U.S. Privacy Rights

You have the right to:

• - Access Personal Information: Request the categories of personal information we collect and the specific pieces of your personal information
• - Correct Your Personal Information: Request correction of inaccurate personal information
• - Delete Your Personal Information: Request deletion of personal information we have collected
• - Opt-Out of Sale/Sharing: Click on "Do Not Sell/Share My Personal Information" link
• - Be Free From Discrimination: You will not be discriminated against for exercising these rights

How to Exercise Your Privacy Rights

If you would like to exercise your rights or make a request, please email us at info@kaigo.care

6. Links to Third-Party Sites & Social Media Platforms

This Site may contain links to other sites and social media platforms. When you click on a link to any other website or social media platform, you will leave our Site and go to a third party website, and another entity may collect personal information from you. Kaigo.care is not responsible for the privacy practices of other sites or platforms. This Privacy Policy applies solely to information collected through our Services.

7. Non-U.S. Residents

This Privacy Policy and our Services are directed at consumers in the United States. The laws of the United States shall apply to the collection of personal information and other information through the Site. If you are accessing this Site from outside of the U.S., please note that the laws of the United States may not provide a level of protection equivalent to the laws in your home country and you understand and agree that we may transfer your Personal Information to the United States.

8. Artificial Intelligence, Voice, and Image Features

Categories of Data Collected via AI Features

When you use Kaigo.care's artificial intelligence features we collect:

• - Voice and Audio Data: recordings of care interactions, caregiver notes dictated by voice, and audio captured through voice features
• - Image and Photo Data: photographs for care documentation (wound documentation, medication verification, care environment records)
• - AI-Generated Content: transcripts, summaries, care notes generated by AI Features

How We Use AI-Collected Data

We use voice recordings, images, and AI-generated content to: (i) create and maintain care notes and documentation within the Care Record; (ii) improve the accuracy and performance of our AI Features; (iii) provide care coordination services to authorized users; and (iv) comply with applicable legal requirements. We do not use AI-generated care notes or voice transcriptions to serve targeted advertising.

Third-Party AI Processors

Kaigo.care uses Amazon Web Services (AWS) Transcribe for voice-to-text transcription and large language model providers for AI-assisted notetaking and care summarization. These providers process your data as data processors on our behalf.

9. Security

We employ reasonable security measures to protect the personal information. For example, we secure all of our account information including your name, address, and credit card numbers (card numbers are encrypted) to protect your billing information as it travels through our systems. All credit card transactions are verified and processed by a third-party financial institution that receives credit card numbers and other personal information in an encrypted format. We take appropriate security measures to protect user data offline as well. Although we use our best efforts to protect the security of your information and our system, no security measures can be guaranteed to be 100% secure.

10. Retention of Your Personal Information

We will retain your information for as long as your account is active or as necessary to provide you with Services and to maintain a record of your transactions for financial reporting and compliance purposes. If at any time you would like to remove your name or update the information you have provided, you may log-in to your account and click the "Edit Your Information" tab on our Site.

11. Elderly Privacy

Kaigo.care is committed to protecting the privacy and dignity of elderly and vulnerable adults who use or are the subject of care plans on our platform. We recognize that elderly users may have unique privacy concerns and may rely on family members, legal guardians, or care professionals to manage their accounts.

We take additional care to:

• - Limit access to elder care records to verified Authorized Users only
• - Provide clear consent mechanisms before sharing any elder care recipient's information with third parties
• - Comply with all applicable state and federal elder privacy laws
• - Offer simplified privacy controls for users who may benefit from additional support

12. Contact Us

If you have any questions about this Privacy Policy, our online practices, and/or your dealings with our Services, you can contact us at info@kaigo.care

13. Changes to the Privacy Policy

We reserve the right, in our sole discretion, to modify, alter or otherwise update this Privacy Policy at any time. Any changes will be effective as of the date this policy was last updated set forth at the beginning of this policy. Your continued use of our Services after any changes to the Privacy Policy means that you agree to be bound by such modifications. We will notify you of material changes by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email. We encourage you to periodically review this Privacy Policy.